Super-G Support
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Knowledge base
Start
Where to start?
1
Get started with Super-G
Help
FAQ
19
Super-G indicates the location inaccurately
Super-G discharges quickly
Can two or more persons monitor Super-G ?
What are the main functions of Super-G?
What's the difference between Super-G and other watches?
View all 19
Errors
9
Cannot add Super-G watch-phone
There is no connection in Super-G
I don't get messages to the Super-G application
Super-G bracelet is broken
The child cannot hear me during the call
View all 9
Super-G application
Connection process
4
How to add the watch-phone to the Super-G app?
How to register to Super-G app
How to download Super-G application?
How to log into the Super-G app?
Functionality
16
How to let another user see the device location?
How to send a voice message to the device?
How to enable the monitoring feature?
How do I check/update the Super-G location?
How to change the watch ringtone?
View all 16
Help
9
How to delete/edit the watch-phone in the application?
How to add another Super-G watch to the application?
How to change my account password?
Ups, error! The device is offline
How to change my account email?
View all 9
SIM cards
Information
3
What SIM card works with Super-G?
How much mobile data does Super-G need?
Do I have to remove the PIN code before inserting the card into Super-G?
Warranty
Warranty service
3
Where should I bring Super-G for warranty check?
How long is the warranty valid?
In which cases is the warranty is valid?
Super-G Active
Functionality
12
Super- G Active functionality
Super-G Active instruction
How to insert a SIM card to Active watch?
How to change Active watch ring mode?
Where you find weather information in Active watch?
View all 12
Super-G Active S
Functionality
8
How to add more contacts to Active S phone book?
How to change Super-G Active S ring mode?
Where you find weather information in Active S watch?
What languages are in Active S watches?
How to make a call to Active S watch?
View all 8