Super-G Support

Where to start? 1

• Get started with Super-G

FAQ 21

• Super-G indicates the location inaccurately
• Super-G discharges quickly
• Can two or more persons monitor Super-G ?
• What are the main functions of Super-G?
• What's the difference between Super-G and other watches?

View all 21

Errors 9

• Cannot add Super-G watch-phone
• There is no connection in Super-G
• I don't get messages to the Super-G application
• Super-G bracelet is broken
• The child cannot hear me during the call

View all 9

Connection process 4

• How to add the watch-phone to the Super-G app?
• How to register to Super-G app
• How to download Super-G application?
• How to log into the Super-G app?

Functionality 15

• How to let another user see the device location?
• How to send a voice message to the device?
• How to enable the monitoring feature?
• How do I check/update the Super-G location?
• How to change the watch ringtone?

View all 15

Help 10

• How to delete/edit the watch-phone in the application?
• How to add another Super-G watch to the application?
• How to change my account password?
• Ups, error! The device is offline
• How to change my account email?

View all 10

Information 3

• What SIM card works with Super-G?
• How much mobile data does Super-G need?
• Do I have to remove the PIN code before inserting the card into Super-G?

Warranty service 3

• Where should I bring Super-G for warranty check?
• How long is the warranty valid?
• In which cases is the warranty is valid?

Functionality 12

• Super- G Active functionality
• Super-G Active instruction
• How to insert a SIM card to Active watch?
• How to change Active watch ring mode?
• Where you find weather information in Active watch?

View all 12

Functionality 8

• How to add more contacts to Active S phone book?
• How to change Super-G Active S ring mode?
• Where you find weather information in Active S watch?
• What languages are in Active S watches?
• How to make a call to Active S watch?

View all 8

Functionality 5

• Super-G Active PRO watch functionality
• Active Pro instruction and support
• Software updates
• Video call
• It doesn't work properly... Not really!

Login 15

• Launching the Super-G Active PRO phone-watch
• Registration in the Super-G application
• How to add the watch for another user account?
• How to download the Super-G app?
• How to log in to the Super-G application if you already have an account?

View all 15

Watch functionality 5

• Active pro phone - watch features
• What languages does Active Pro support?
• Secret menu
• Temperature measurement, stress level, pulse
• Stopwatch and countdown timer

SIM card 4

• What SIM card should I use for the Super-G Active PRO?
• How to insert a SIM card into the Super-G Active Pro watch?
• How much mobile data does the Super-G Active PRO watch use?
• Is it necessary to remove the PIN code before inserting the card into the Active Pro watch?

Addressees 4

• How to add more contacts to Super-G Active PRO phone book?
• How to add an existing contact to the "SOS" list?
• How to edit a contact in the watch address book?
• How to delete a contact from the Super-G Active PRO address book?

Alarm - clock 4

• How to set an alarm on the Active PRO watch?
• How to delete an alarm signal on the Active PRO watch?
• How to edit an alarm signal on Active PRO?
• How to turn off the alarm on the Active PRO watch?

Health 5

• How to enter a child's data in the health parameters?
• How to check pedometer in Super-G application?
• How to edit a child's physical data in the Super-G application?
• How to remotely check a child's body temperature?
• How to check the heart rate in the app?

Messages 2

• How to send text message from the app?
• How to send a voice message from the app?

Ringtone mode 1

• How to change the ringtone mode?

Geo Fence 4

• How to set Geo-Fence?
• How to edit Geo-Fence on the app?
• How to add additional geo-fence?
• How to delete geo fence?

Do not disturb mode 4

• How to enable DO NOT DISTURB mode?
• How to add additional do not disturb mode?
• How to delete DO NOT DISTURB mode
• How to edit DO NOT DISTURB mode

History 1

• How to check location history of Super-G Active PRO watch?

Additional settings 3

• How to remotely turn off Super-G Active PRO phone-watch?
• How to restart Super - G Active PRO watch remotely?
• How to change date and time on Super-G Active PRO watch?

Location 2

• How to check/update Super-G Active PRO location?
• How does location tracking work?