Errors

Errors related to the use of Super-G

Cannot add Super-G watch-phone
Make sure you have activated mobile internet (at least 70 MB/month) in the SIM card in Super-G. If you still have a problem, feel free to contact us.
Tue, 25 Aug, 2020 at 10:56 AM
There is no connection in Super-G
You can identify that the Super-G has no connection when you see crossed out  SIM icon on the watch screen. In this case, make sure that: SIM card inserte...
Tue, 12 Nov, 2019 at 4:31 PM
I don't get messages to the Super-G application
If you don't receive voice or text messages from your device, check if: The SIM card in the device has mobile data activated; The administrator'...
Tue, 12 Nov, 2019 at 4:51 PM
Super-G bracelet is broken
If the watch bracelet is torn, you can buy a spare bracelet online: https://super-g.watch/shop
Tue, 25 Aug, 2020 at 11:01 AM
The child cannot hear me during the call
If your child cannot hear you during the call, make sure that: The sound is on (you can check this by calling and answering the call in Super-G, then adju...
Tue, 12 Nov, 2019 at 4:48 PM
Super-G does not read the SIM card
You can identify that Super-G does not read the SIM card from the text  “Insert SIM” (Super-G Blast) or from the crossed out communication or SIM icon on th...
Tue, 12 Nov, 2019 at 4:50 PM
Super-G does not connect to the network with the prepaid card
If the watch with your existing prepaid SIM card does not connect to the network, check if: The SIM card is inserted correctly; Mobile internet is activa...
Tue, 12 Nov, 2019 at 4:53 PM
Super-G Blast shows the wrong time and date
If the unit does not display the time and date accurately, check that: The SIM card in the device has mobile internet activated; Other functions in the S...
Tue, 25 Aug, 2020 at 11:08 AM
Broken glass of Super-G
If you broke the glass of Super-G watch, please contact an authorized service centre in your country, or take the watch to the shop, where you bought it, fo...
Tue, 25 Aug, 2020 at 11:06 AM